Although they're not necessary for most editing system rentals, our on-site technicians can make a world of difference when you're under the gun. They will custom install all equipment to your specifications, into your mobile truck or in our rack mounted cases, and remain on-site to perform maintenence checks, answer questions and fix any problems.

On-site techs are available to anyone but are mainly recommended for Unity installations and multi-system broadcast events. Unlike other companies, we encourage our clients to call our support reps for any and all hardware and software related questions. We can fix most any problem over the phone and walk you through the ins and outs of the entire user interface, including how to create advanced video effects, networking and many other topics.

We also have a full inventory of spare parts available to ship to your location overnight. Prime To Go created these support levels to keep you creating.

And it's not all just about our editing gear, our techs are available to answer any questions you may have on our camera packages, video decks, webstreaming flight packages, and everything else we rent.