All of our sales reps are also technical support reps, so our support begins with the first call you make. By knowing the advantages and disadvantages of each system, our tech/sales reps will recommend the best solution for your project, help customize your system and inform you of any topics you may not have thought to ask about.

Did you know that most of our systems don't even require a technician to set them up? It's true, and it should only take about 30 minutes from the time you get the system to the time you're editing - even if you have never set one up before. If you have any questions, an Avid Certified Support Representative is here to answer them. Unlike other companies, we encourage our clients to call our support reps for any and all hardware and software related questions. We can fix most any problem over the phone and walk you through the ins and outs of the entire user interface, including how to create advanced video effects, networking and many other topics. We also have a full inventory of spare parts available to ship to your location overnight.

Prime To Go created these support levels to keep you creating.

Call us Toll Free 888-858-4180