Insurance
Certificate Information
Certificates must be on an Accord form and include both
general liability and property coverage. Certificate
must list Prime To Go as loss payee and additionally
insured, and must evidence rented equipment and include
special form covering theft and transit.
Our address is: Prime To Go , 72 Hillside Lane,
Building 2
Fallsington, PA 19054, Phone: 888-858-4180, Fax: 215-295-7056
Prime To Go recommends keeping the policies effective
dates and not specifying the rental dates on the certificate.
If you need to specify the rental dates, you must include
the rental period plus a one month window before and
after the rental to account for shipping time and possible
rental extensions. Worldwide coverage is required for
international clients. The required amount of the coverage
will depend on the equipment being rented, but averages
$75,000 for a standard system. A sample insurance certificate
can be downloaded from this page.
Shipping Information
Prime To Go ships all Avid systems with an air freight
company, and handles all the logistics. Other smaller
items like storaqe and video decks are all shipped via
FEDEX, using the client's FEDEX number or credit card
for shipping.
Technical Support / Spare Parts Policies
It is the obligation of the client to call Prime To
Go with any technical problems with the rented equipment,
and Prime To Go must be given a reasonable amount of
time to remedy the situation. Prime To Go will ship
any needed replacement parts via FEDEX Priority Overnight.
We recommend setting up and testing all equipment at
least 24 hours prior to starting an edit, to allow Prime
To Go enough time to FEDEX any parts.
